Cancellation Policy

First Light Counseling

We understand that unexpected circumstances can arise and that plans sometimes need to change. If you need to cancel or reschedule an appointment, please provide as much notice as possible so that the appointment time can be made available to another client.

Cancellations & Rescheduling

Clients are asked to provide at least 24 hours' notice when canceling or rescheduling an appointment.

Appointments canceled or rescheduled with less than 24 hours' notice, as well as missed appointments, may be subject to a cancellation fee.

Late Arrivals

If you arrive late to a scheduled session, the session may still end at its regularly scheduled time. This helps maintain the schedule for other clients.

If you are significantly late or unable to attend the session, the appointment may be considered a missed appointment and the applicable cancellation fee may apply.

Emergencies

We understand that emergencies and unexpected situations happen. Exceptions to the cancellation policy may be considered on a case-by-case basis.

If you are experiencing a mental health emergency or are in immediate danger, please contact 911 or go to the nearest emergency department. First Light Counseling is not an emergency or crisis response service.

Consultation Appointments

Complimentary consultation appointments are also reserved specifically for you. If you need to cancel or reschedule a consultation, please provide as much notice as possible.

Questions

If you have questions about the cancellation policy or need to make changes to an appointment, please contact:

First Light Counseling
Dana Hanberry
connect@firstlightcounselingtx.com